Welcome to Bio Weapons. We are dedicated to ensuring a secure and efficient experience for all our customers. Below is our detailed Returns and Refunds Policy, which outlines the conditions under which we handle refunds and returns for the toxins and hazardous materials we ship.
1. Refund Policy
Refund Eligibility
- Unreceived Orders: We will issue a refund only for orders that you have not received. If your order, containing any of our toxins or hazardous materials, does not arrive within the expected delivery time frame, please contact us immediately. We will investigate the situation and process a refund if it is confirmed that the order was not delivered.
- Delayed Orders: If your order is delayed by more than one week beyond the expected delivery date, you are eligible for a refund. Please notify us of the delay as soon as possible so we can take appropriate action.
Refund Procedure
- Contact Us: To request a refund, please reach out to our customer service team with your order number and details regarding the issue.
- Investigation: We will review the case, which may involve liaising with our shipping carriers or checking our order records.
- Refund Processing: If your claim is validated, we will process the refund to the original payment method used at the time of purchase.
Non-Refundable Situations
- Opened or Received Orders: We cannot accept returns or issue refunds for orders that have been received, even if they have not been opened. This policy is strictly enforced to ensure the security and integrity of our products and operations.
- Order Changes or Cancellations: Once an order has been shipped, we cannot modify or cancel it. Please verify all order details carefully before completing your purchase.
2. Return Policy
Return Restrictions
- No Returns Accepted: Due to the nature of our products, including highly hazardous toxins and materials, we do not accept returns. This policy is in place to maintain high safety and security standards.
Process for Returns
- Do Not Send Returns: As we do not accept returns, please do not attempt to return any products. Any returned items will not be processed or refunded.
3. Contact Information
For any questions or assistance with your order, please contact our customer service team:
- Email: bioweapons@onionmail.org
- Telegram: @biotoxins